Case studies

Business owners, in their own words.

Two owners who recorded what working with Luis was like. Each story below is written only from what they said on camera, with the full video and transcript underneath so you can check it.

Mobile detailing · Pflugerville

The detailer who was sure his setup was fine.

Business
JP Mobile Detailing
Owner
Jaime
Before
A flat-rate payment app

How it started

Jaime and Luis did not meet through a sales call. Luis booked a detail. While Jaime worked, they got talking about his business, and it came up that Luis does payment processing.

The problem he did not know he had

Jaime took payments through a flat-rate app and did not think there was anything to fix. When Luis offered to help, he said no. Luis broke down what those fees were actually doing, in terms that made sense to him, and suggested he simply try it: if he did not like it, that was fine.

What changed

Jaime says he was hesitant, tried it anyway, and noticed the difference right away. In his words, Luis was able to save him some money, and made the whole thing easy to understand. He still uses the setup, and he now refers other business owners to Luis.

“He gave me a solution to a problem that I didn’t know I really had.”

Read the full transcript

Hello, my name is Jaime. I am owner and operator of JP Mobile Detailing, located here in the Austin, Texas area. I'm just here to say a few words about Luis and how he's helped me out in my business. When I met Luis, he actually booked an appointment with me. He needed a detail done. So that was my first real interaction with him, aside from talking on the phone to set up the appointment. When I got there, he was such a cool guy, really, really easy to talk to. And so we just got to chatting, and he was telling me a little bit about himself and asking me about my business. He eventually mentioned to me that he did payment processing, and honestly I didn't really think much about how that could benefit me. At first he was like, you know, let me help you out, and I was like, no, I'm okay. I used [a flat-rate payment app] for my payment processing stuff, and I was like, well, it's fine, people typically do other types of payments. But when I mentioned it, he was like, well, yeah, when you do that, you have all these fees and everything. And he just kind of broke everything down for me. And so eventually he told me how everything that he does with his line of work could benefit my business, and I tried it out. I was a little hesitant at first, but it was actually very beneficial, and I'm actually pretty happy that I went through with him, because he made everything sound so easy and simple for me to understand. And really, when I signed up for his payment processing services, I noticed the difference right away. So overall I was pretty happy, and I'm pretty thankful that he booked an appointment with me. I think we've built more of a personal relationship rather than just a business relationship. I think he's a super cool guy, and any questions I had, he would pretty much be there to answer them. He's a great person overall, and he gave me a solution to a problem that I didn't know I really had. And he was like, yeah, just try it out, if you don't like it, you don't like it, whatever. But honestly, I was a fan. I still am a fan. And so I use his payment processing stuff now. I ended up signing up and I'm pretty happy. So Luis is the go-to guy for that kind of stuff. I'm always referring him people now, because he was able to save me some money, and running a business, you have a lot to deal with and a lot of expenses. So if I can try to help someone else out with him, I'm going to do it. So kudos, Luis. Super happy, super grateful I met him. Great guy. And if he approaches you, hear him out.

Lightly edited for readability. The name of the app Jaime used before is replaced in brackets.

Media company · Founder

Decades of merchant services, and a different kind of service.

Business
TeamWOW Media
Founder
Terry Petravic
Before
Many providers over the years

The context

Terry is not new to this. By his own account he has used a lot of merchant services companies over the years, which makes him a hard person to impress.

What stood out

Two things: Luis's attention to detail, and the level of customer service, which Terry says is beyond anything he has experienced in decades. His advice to other owners is short: set up a conversation with Luis.

“It is beyond what I have experienced in decades.”

Read the full transcript

Hi, my name is Terry Petravic. I'm the founder of TeamWOW Media. Over the years I have used lots of merchant services companies, and I wanted to give a shout out to Luis Castillo, because he is absolutely amazing. I was very, very impressed with his attention to detail, and even more impressed with his level of customer service. It is beyond what I have experienced in decades. So if you're looking for somebody to help you boost your profits and grow your business, definitely set up a conversation with Luis, and he'll take good care of you.

Lightly edited for readability.

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